What really happened to Toyota

Read the provided case study on Toyota Cole, R.E. (2011) “What really happened to Toyota?”, MIT Sloan Management Review, 52 (4), pp.28-36 and write a report (no more than 2,000 words) that critically analyses what happened. Be sure to address the following: What went wrong with the Toyota Quality System? To what extent did the company address the problem in the most effective and least damaging way? What was the most important impact that the problem had on the organisation and why? How would you have addressed the problem? How could such problems be presented in the future, and to what extent have Toyota taken the appropriate preventative actions?

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